Frequently Asked Questions
Are reservations completed directly through the website?
The website allows you to explore available rentals and submit a request. We will confirm availability before sending your agreement and invoice. Your reservation is not finalized until all required steps are complete.
How far in advance should I reserve?
We recommend requesting your rental as early as possible, especially for weekends, holidays, school breaks, and larger events. Last-minute requests may be accommodated when inventory and scheduling allow.
Is payment required to reserve my date?
Yes. Required payment terms will be included in your rental proposal or invoice. Your date and equipment are not reserved until the agreement is signed and the required payment is completed.
Do you require a security deposit?
Some rental items require a refundable or nonrefundable equipment deposit. The amount and return conditions will be clearly listed before booking.
Do you offer delivery?
Yes. Delivery availability and cost depend on your rental type and location. Tote & Go packages include standard delivery within the established service area. Play & Go delivery varies by equipment and event needs.
Can I pick up my rental?
Customer pickup may be available for select Play & Go rentals. Large, inflatable, or specialty rentals may require delivery or setup.
What happens if equipment is damaged or lost?
Customers are responsible for rental items during the reservation period. Repair, cleaning, or replacement charges may apply when equipment is damaged, lost, excessively dirty, or returned incomplete.
Are Play & Go rentals supervised by your staff?
Unless event staffing is specifically included in your agreement, Play & Go rentals do not include an attendant. A responsible adult must supervise equipment and participants throughout use.
Can Play & Go rentals be used outdoors?
Many rentals can be used outdoors when weather and surface conditions are appropriate. Customers must follow all setup and weather requirements. Certain equipment cannot be used during rain, strong winds, or unsafe temperatures.
What happens if bad weather affects my event?
Weather-related options depend on the rental and how close the cancellation occurs to the event. Review the weather and cancellation terms included in your agreement. Safety-related decisions may require an inflatable or outdoor item to be removed from use.
Can I keep my Tote & Go rental longer?
Extensions may be available when requested before the scheduled pickup and when the totes are not reserved for another customer. Extension fees apply.
What if I miss my scheduled Tote & Go pickup?
A missed or rescheduled pickup fee may apply. Additional late charges may also be assessed if the totes cannot be collected as scheduled.
Do you clean rentals between customers?
Yes. Rental items are inspected and cleaned between customers using processes appropriate for the type of equipment.
Do you offer custom packages?
Yes. Custom options may be available based on inventory, scheduling, and the needs of your move or event.