Rental Policies

A public overview of our reservation, cancellation, and rental terms. Full agreements are provided at booking.

General Reservation Policy

Rental requests are subject to availability. A submitted form or shopping-cart selection does not guarantee a reservation. Reservations are finalized only after Go Ventures confirms availability and all required agreements and payments are completed.

Tote & Go Cancellation Overview

  • More than 72 hours before delivery: full refund
  • Between 24 and 72 hours: 50% refund
  • Less than 24 hours: no refund

Play & Go Cancellation Overview

  • More than 30 days before the event: full refund
  • Seven to 29 days before the event: 50% refund
  • Less than seven days before the event: no refund

Any nonrefundable processing charges will be identified in the final agreement.

Tote Rental Extensions

Approved extensions are subject to availability and must be requested before pickup.

  • One to six additional days: $15 per day
  • Seven to 14 additional days: $40 per day

Unapproved Tote Returns

  • One to three days late: $25 per day
  • Four to seven days late: $40 per day
  • More than seven days late: $40 per day, with replacement charges potentially assessed

Cleaning and Damage

Cleaning charges begin at $25 when rentals require cleaning beyond normal use. Customers may also be charged for damage, missing components, or replacement.

Weather

Outdoor rental equipment must not be used in unsafe weather. Go Ventures reserves the right to limit or prohibit use when wind, rain, storms, ground conditions, or temperatures create a safety risk.

Supervision

A responsible adult must supervise all Play & Go equipment. Rental equipment must be used only for its intended purpose and according to all provided instructions.

The signed rental agreement controls the final terms of each reservation. Policies and rates shown online are subject to change before a reservation is confirmed.